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28.3.2014

ROUND TABLE ON “OMBUDSPERSON INSTITUTION AND THE CUSTOMER’S RIGHTS “HAS BEEN HELD

Ombudsperson Institution organized a round table discussion in Prishtina, with the theme “Ombudsperson Institution and the Customer’s rights”. Representatives of institutions and public authorities as well as representatives of businesses and social society were invited to discuss about customer’s rights and circumstances of establishing a secure environment as per this issue.


Customer’s rights in Kosova are protected by special law which adjusts relation between consumers and those that offer such services, producers, suppliers and sellers. The law also guarantees principal consumer’s rights, including here: the right to protect consumer’s economic interests, the right to life protection, the right to health  and asset protection, legal aspect of consumer protection, the right to appeal, the right to reimbursement, etc.


Many issues have been pointed out during this round table that requires attentiveness and cooperation of relevant factors. Nevertheless, joint conclusion derived from discussion held, pointed out the necessity of awareness rising on customer’s rights as well as provision of information about these rights and legal protection ensured by the law, comprise some of mandatory deeds to make improvements on this field.

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Ombudsperson offices

Mitrovica
Peja
Prishtina
Gjakova
Gjilan
Graçanica
Ferizaj
Prizren

Mitrovicë / Mitrovica Regional Offices

Tel: + 383 (0) 28 530 138,

Address:   
Street " Afrim Zhitia" n/n (Kosovo Pension Administration Building), Floor 3, offices No. 11 and 12. Working hours: 08:00 - 16:00


Mitrovica Sub-Office Tel: + 377 (0)45 455 319
+ 381 (0)63 817 44 79 Address:
Str. "Sami Frashëri", nn.
Bosniak area
AOK building in the North of Mitrovica

Peja / Pec Regional Office

Tel:  
+381 (0)39 432 931 Address:
Str. “Queen Teuta” no.59
Municipal Building, 3rd Floor, No.3 Working hours: 08:00 - 16:00

Main Office in Prishtina

Free calls for applicants: 
0800 15555
Tel:
+381 (0) 38 223 782; +381 (0) 38 223 783 +381 (0) 38 223 784; +381 (0) 38 223 789
Fax: +381 (0) 38 223 790
E-mail address:info@ombudspersonkosovo.org
Main Office Address:
Ombudsperson Institution 
Str. “MIGJENI”, no. 21
10000 Pristina, KOSOVO

Regional Office, Gjakova

Tel:

+381 (0)390 327 698 Address:
Str. “Ismail Qemaili"
(former Cadastre Building) Working hours:
08:00 - 16:00

Gjilan/Gnjilane Regional Office

Tel: 
+381 (0)280 320 843 Address:
"Adem Jashari" St Municipal Building II Working hours: 08:00 - 16:00

Gračanica / Graçanicë Regional Office

Phone: 
+381 (0) 38 65 118
+377 (0) 44 367 719
+381 (0) 64 37 11 137

Adress:
str."Car Lazar" n.n.

Working hours: 08:00 - 16:00

Tel: 
+381 (0)290 326 032 Address:
Municipal Building (Basement) Working hours: 08:00 - 16:00

Prizren Regional Office

Tel: 
+381 (0)29 222 138 Adresa:
Str. “Remzi Ademi”, nn Working hours: 08:00 - 16:00

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