REPUBLIC OF KOSOVO

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News

09.1.2013

CONSUMER PROTECTION

During the last days of 2012, the Ministry of Trade and Industry, estimating the consumer protection as essential, established a special unit, Department for Consumer Protection.


Also, the Ministry of Trade and Industry established a free of charge phone number, 080 11000, where you can phone 24 hours a day to report in case in Kosovo market you face suspicious things, expired food etc.
Given that we are all consumers, reporting such cases of irregularities in our market implies direct contribution to protection of consumers` rights.
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Ombudsperson offices

Mitrovica
Peja
Prishtina
Gjakova
Gjilan
Graçanica
Ferizaj
Prizren

Mitrovicë / Mitrovica Regional Offices

Tel: + 381 (0) 28 30 138,

Address:   
Agim Hajrizi Square, nn, Regional Tax Administration Building Working hours: 08:00 - 16:00


Mitrovica Sub-Office Tel: + 377 (0)45 455 319
+ 381 (0)63 817 44 79 Address:
Str. "Sami Frashëri", nn.
Bosniak area
AOK building in the North of Mitrovica

Peja / Pec Regional Office

Tel:  
+381 (0)39 432 931 Address:
Str. “Queen Teuta” no.59
Municipal Building, 3rd Floor, No.3 Working hours: 08:00 - 16:00

Main Office in Prishtina

Free calls for applicants: 
0800 15555
Tel:
+381 (0) 38 223 782; +381 (0) 38 223 783 +381 (0) 38 223 784; +381 (0) 38 223 789
Fax: +381 (0) 38 223 790
E-mail address:info@ombudspersonkosovo.org
Main Office Address:
Ombudsperson Institution 
Str. “MIGJENI”, no. 21
10000 Pristina, KOSOVO

Regional Office, Gjakova

Tel:

+381 (0)390 327 698 Address:
Str. “Ismail Qemaili"
(former Cadastre Building) Working hours:
08:00 - 16:00

Gjilan/Gnjilane Regional Office

Tel: 
+381 (0)280 320 843 Address:
"Adem Jashari" St Municipal Building II Working hours: 08:00 - 16:00

Gračanica / Graçanicë Regional Office

Phone: 
+381 (0) 38 65 118
+377 (0) 44 367 719
+381 (0) 64 37 11 137

Adress:
str."Car Lazar" n.n.

Working hours: 08:00 - 16:00

Tel: 
+381 (0)290 326 032 Address:
Municipal Building (Basement) Working hours: 08:00 - 16:00

Prizren Regional Office

Tel: 
+381 (0)29 222 138 Adresa:
Str. “Remzi Ademi”, nn Working hours: 08:00 - 16:00

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